The sector-wide correction of erroneous Apple App Store subscriptions has been completed - no individual customer notifications were needed for resolving the items
The Hungarian Banking Association confirms that the sector-wide correction of duplicate credit card transactions affecting customers of the Apple App Store detected as of the night of 30 September 2024 has been successful.
The Apple error (the multiple booking of specific items) was also experienced in several countries outside Hungary, affecting customers of Hungarian banks through more than 440 000 incorrect transactions. The banking sector, without requesting the filing of individual complaints by affected customers, immediately made significant efforts, in close co-operation with the National Bank of Hungary and the experts of the card companies, to ensure that only legitimate monthly subscription items in force pursuant to their contract with the Apple App Store were debited and charged to their customers.
The Hungarian banking sector, in co-operation with the Mastercard and VISA card companies and with the continued involvement of the National Bank of Hungary, has paid particular attention to ensuring that duplicate items are only debited once.
Thus, for each affected customer in Hungary, the amount of multiple transactions initiated by Apple was deducted only once, which the affected customers can check in their account history.
We are confident that the competent regional and international authorities and bodies will take effective measures to support operators in drawing the correct professional conclusions, and prevent future cases similar to the transactions erroneously initiated in June and this time.
Budapest, 7 October 2024 – The sector-wide correction of erroneous Apple App Store subscriptions has been completed - no individual customer notifications were needed for resolving the items
The Hungarian Banking Association confirms that the sector-wide correction of duplicate credit card transactions affecting customers of the Apple App Store detected as of the night of 30 September 2024 has been successful.
The Apple error (the multiple booking of specific items) was also experienced in several countries outside Hungary, affecting customers of Hungarian banks through more than 440 000 incorrect transactions. The banking sector, without requesting the filing of individual complaints by affected customers, immediately made significant efforts, in close co-operation with the National Bank of Hungary and the experts of the card companies, to ensure that only legitimate monthly subscription items in force pursuant to their contract with the Apple App Store were debited and charged to their customers.
The Hungarian banking sector, in co-operation with the Mastercard and VISA card companies and with the continued involvement of the National Bank of Hungary, has paid particular attention to ensuring that duplicate items are only debited once.
Thus, for each affected customer in Hungary, the amount of multiple transactions initiated by Apple was deducted only once, which the affected customers can check in their account history.
We are confident that the competent regional and international authorities and bodies will take effective measures to support operators in drawing the correct professional conclusions, and prevent future cases similar to the transactions erroneously initiated in June and this time.
7 October 2024
Hungarian Banking Association